Frequently Asked Questions
Clear answers about product requests, pricing, rentals and how the platform operates.
Does GB Sales hold every product shown on the website?
No. Some products are presented as catalogue selections and may require confirmation before purchase. Exact condition, specification and final price are confirmed when needed.
What does a published price on a product page mean?
Where a reliable public retail price or manufacturer starting MSRP could be matched to a sufficiently specific product, GB Sales displays it as a reference. It is not a GB Sales quote or confirmation of stock. Final pricing is confirmed for the exact item before purchase.
Why do many products show “Request Price”?
GB Sales does not guess prices when a reliable public reference cannot be matched to the exact model or configuration. A final price can depend on the item, condition, configuration, source, location and market at the time of enquiry.
Can I request an item that is not listed?
Yes. The concierge service is designed for requests beyond the published catalogue. Provide as much information as possible about the brand, model, specification, condition, budget and timing.
Do you sell new and pre-owned products?
Yes. Yes. GB Sales can assist with both new and pre-owned products. The condition of the specific item will be provided before purchase.
Are you an authorized dealer for the brands shown?
GB Sales does not claim to be an authorized dealer or official partner of the brands referenced unless that relationship is expressly stated. Brand names are used to identify products shown in the catalogue.
How are luxury rentals confirmed?
Rental requests are enquiries only until GB Sales confirms the item, dates, location and applicable rental terms. No enquiry should be interpreted as a confirmed booking.
How long do refunds take?
Where a refund has been approved, the stated processing timeframe is 7–30 days. Your bank or payment provider may require additional time before funds appear.
Can I pay through the website?
Online payment is used only where a product is confirmed for direct sale and checkout has been enabled for that transaction. Products that require confirmation are handled through enquiry before payment.