Refund & Returns Policy
A clear framework for refund handling across direct-sale and special-order transactions.
Refund processing
Where GB Sales approves a refund, the stated processing timeframe is 7–30 days. The time required for funds to appear after processing may also depend on the customer's bank, card issuer or payment provider.
Return eligibility
Return eligibility is communicated for the applicable transaction and may depend on the product category, supplier terms, condition, order type and other transaction-specific factors.
Special-order transactions
Made-to-order, special-order, rare, pre-owned or supplier-dependent products may carry transaction-specific return or cancellation terms. Any such terms should be disclosed before the client authorizes the purchase.
Condition and inspection
For pre-owned or special-order merchandise, clients should review the item-specific condition description, available photography and disclosed details before confirming the transaction.
Contact
Questions about a return or approved refund can be directed to GB Sales LLC at +1 619 249 4967.